Terms and Conditions

1. Definitions

• "Company" refers to Alrowad Edu IT Solutions.
• "Platform" refers to our cloud-based ERP, SaaS applications, and mobile apps.
• "Client" refers to the educational institution purchasing our services.
• "User" refers to any individual (staff, student, parent) granted access to the Platform by the Client.

2. Acceptance of Terms

By registering for, accessing, or using the Platform, you acknowledge that you have read, understood, and agree to be legally bound by these Terms and Conditions. If you do not agree to any part of these terms, you must not use our services.

3. Services Description

Alrowad Edu provides a comprehensive Educational Resource Planning (ERP) platform designed to manage school operations, including student registration, financial management, academic grading, human resources, and internal communication.

4. User Responsibilities

The Client is solely responsible for the accuracy, quality, and legality of the data entered into the Platform. Users must use the Platform in compliance with all applicable local, state, and international laws.

5. Account Security

Users are responsible for maintaining the confidentiality of their login credentials. The Client must immediately notify Alrowad Edu of any unauthorized use of accounts or any other known or suspected breach of security.

6. Data Privacy and Use

Our collection and use of personal data in connection with the Platform is described in our Privacy Policy. By agreeing to these Terms, you also consent to our data processing practices.

7. Intellectual Property

All intellectual property rights in the Platform, its software, design, text, graphics, and trade secrets are owned by Alrowad Edu. Clients are granted a limited, non-exclusive, non-transferable license to use the Platform during their subscription period.

8. Prohibited Conduct

Users may not:

• Reverse engineer, decompile, or disassemble any part of the Platform.
• Use the Platform to transmit malware, viruses, or spam.
• Attempt to gain unauthorized access to our systems.
• Resell or lease access to the Platform to unauthorized third parties.

9. Confidentiality

Both parties agree to keep all confidential information, including business plans, technical data, and student records, strictly confidential and not disclose it to any third party without written consent.

10. Service Level Agreement

We strive to maintain a 99.9% uptime for our cloud services. However, Alrowad Edu does not guarantee uninterrupted access and is not liable for temporary downtimes due to routine maintenance or unforeseen outages.

11. Payments and Subscriptions

Clients agree to pay all applicable fees associated with their subscription plan. Failure to pay within the agreed terms may result in account suspension or termination. All fees are non-refundable unless stated in our Refund Policy.

12. Upgrades and Downgrades

Clients may upgrade their subscription tier at any time, with pro-rated fees applied. Downgrades will only take effect at the start of the next billing cycle.

13. System Maintenance

We regularly update the Platform to improve performance and security. We will notify Clients in advance of any scheduled maintenance that may cause significant downtime.

14. Third-Party Services

The Platform may integrate with third-party services (e.g., payment gateways, SMS providers). Your use of these third-party services is subject to their respective terms and conditions.

15. Modifications to Terms

We reserve the right to modify these Terms and Conditions at any time. We will notify Clients of any significant changes via email or system announcements. Continued use of the Platform constitutes acceptance of the modified terms.

16. Limitation of Liability

To the maximum extent permitted by law, Alrowad Edu shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, arising from your use of the Platform.

17. Indemnification

The Client agrees to indemnify and hold harmless Alrowad Edu and its employees from any claims, damages, or expenses arising from the Client’s violation of these terms or misuse of the Platform.

18. Dispute Resolution

Any disputes arising out of or relating to these terms shall be resolved through good-faith negotiations. If unresolved, the dispute shall be submitted to binding arbitration in accordance with the applicable laws of our jurisdiction.

19. Termination

We may terminate or suspend your access immediately, without prior notice, if you breach these Terms. Upon termination, your right to use the Platform will cease immediately.

20. Governing Law

These Terms shall be governed and construed in accordance with the laws applicable in the jurisdiction of Alrowad Edu's headquarters, without regard to its conflict of law provisions.

21. Severability

If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect.