Privacy Policy — Alrowad Edu

1. Data That May Be Collected or Processed

We collect personal information that you voluntarily provide to us when you register on the platform, express an interest in obtaining information about us or our products and services, or otherwise when you contact us.

• Personal Data: Name, email address, phone number, and physical address.
• Account Data: Usernames, passwords, and security questions.
• Educational Data: Student records, attendance, grades, and behavioral reports.
• Financial Data: Payment information (processed securely by third-party payment gateways).
• Communication Data: Records of your interactions with our support team or other users.
• Technical Data: Device information, IP address, browser type, and usage statistics.

2. Information Collected Automatically

We automatically collect certain information when you visit, use, or navigate the platform. This information does not reveal your specific identity but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our platform, and other technical information. This information is primarily needed to maintain the security and operation of our platform, and for our internal analytics and reporting purposes.

3. Use of Data

We use personal information collected via our platform for a variety of business purposes described below:

• To facilitate account creation and logon process.
• To manage user accounts and provide administrative services.
• To send administrative information to you, such as updates to our terms, conditions, and policies.
• To fulfill and manage academic requests and reporting.
• To protect our Services (e.g., fraud monitoring and prevention).
• To enforce our terms, conditions, and policies for business purposes.
• To respond to legal requests and prevent harm.

4. Legal Basis for Processing Data

We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e., legal basis) to do so under applicable law, like with your consent, to comply with laws, to provide you with services to enter into or fulfill our contractual obligations, to protect your rights, or to fulfill our legitimate business interests.

5. Sharing Data with Third Parties

We may process or share your data that we hold based on the following legal basis:

• Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose.
• Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.
• Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.
• Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
• Vital Interests: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities.

6. Children's and Student Data

Protecting the privacy of children is especially important to us. Alrowad Edu complies with applicable laws regarding children's data, including the Family Educational Rights and Privacy Act (FERPA) and the Children's Online Privacy Protection Act (COPPA). We only collect student data necessary for educational purposes as authorized by the school or educational institution. Parents and guardians have the right to review and request deletion of their child's data by contacting their school administrator.

7. Rights of Data Subjects

Depending on your location, you may have the following rights regarding your personal data:

• The right to access your data.
• The right to rectification (correction) of inaccurate data.
• The right to erasure (right to be forgotten).
• The right to restrict processing of your data.
• The right to data portability.
• The right to object to processing.

To exercise these rights, please contact us using the details provided below.

8. Data Protection and Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security.

9. Information Security Incidents and Data Breaches

In the event of a data breach that compromises your personal information, we will notify you and the relevant regulatory authorities in accordance with applicable legal requirements. We have incident response plans in place to quickly address and mitigate the effects of any such breach.

10. Data Storage and Processing

Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those from your jurisdiction. We take all necessary steps to ensure that your data is treated securely and in accordance with this Privacy Policy.

11. Data Retention and Deletion

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible, then we will securely store your personal information and isolate it from any further processing until deletion is possible.

12. Integrations and External Services

Our platform may contain links to third-party websites or services, such as:

• Payment gateways
• Communication tools
• Analytics providers

We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before sharing your personal data with them.

13. Cookies and Tracking Data

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice.

14. Use of AI Bots

Alrowad Edu utilizes AI-powered bots to assist with customer support and automate certain administrative tasks. These bots may process user inputs to provide relevant responses. We do not use personal data to train public AI models.

15. Updates to This Privacy Policy

We may update this privacy notice from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.